Return & Refund Policy
We want you to love your purchase! If you’re not completely satisfied, we’re here to help.
1. Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return, your item must be:
Unused and in the same condition that you received it
In the original packaging
Accompanied by a receipt or proof of purchase
Non-returnable items include:
Gift cards
Custom or personalized items
Sale or clearance items
To start a return, please contact us at sathbyhr@gmail.com with your order number and reason for return.
If your return is approved, we’ll send you instructions on how and where to send your item.
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 5–10 business days.
Please note:
Shipping fees are non-refundable.
If you received free shipping, the standard shipping cost may be deducted from your refund.
3. Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need to exchange an item, please contact us at sathbyhr@gmail.com within 7 days of receiving your order.
4. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us immediately with photos at sathbyhr@gmail.com.
We’ll arrange a replacement or refund as quickly as possible.
5. Return Shipping
Customers are responsible for paying return shipping costs unless the return is due to our error (wrong or defective item).
We recommend using a trackable shipping service to ensure your return reaches us safely.
6. Late or Missing Refunds
If you haven’t received your refund yet:
Check your bank account again.
Contact your credit card company or bank — processing times may vary.
If you’ve done all this and still haven’t received your refund, please contact us at sathbyhr@gmail.com.
7. Contact Us
For questions about returns or refunds, please reach out to us:
📧 Email: sathbyhr@gmail.com
🌍 Website: sathbyhr.com